Customers who are not happy?

When establishing relationships with new clients, set expectations for how job will go. This should include details about your timeline, cost & hours you;re available to respond to your client. Go over expectations for the client’s availability in terms of what you’ll need for decision-making. And of course, it’s important to explain how any changes late in the project would affect the project’s deadline or price.

A lot of the time, what seems like an unreasonable expectation is only a lack of understanding about the process because the client hasn’t remodeled or hired a pro before, or hasn’t done so for a decade or more. “It’s the job of a contractor or architect or whoever to educate a customer as to what a reasonable expectation is,”