Special Needs Customers.
Special needs customers are just customers. They require some special attention.
When they want painting and remodeling it’s your job. At times it’s not clear they’re special needs customer and in some cases they might not consider themselves to have any special needs. So when you are with a person with special needs, make sure to treat them as a person and not a condition.
When you’re working with aging homeowners try not to stereotype. Sometimes people think that older people don’t know how to use technology, Aging people may not use computers, before telling them proposal is being emailed, give them options like being mailed or emailed. It’s important to treat older people with respect. For aging homeowners it may be hard reading the fine print or a product label, so be sensitive when offering your assistance. Mention that the “light in here is terrible” and ask “Can I assist you with reading?” If the customer has difficulty hearing, make sure you are facing customers when speaking.
If a customer’s in a wheelchair it’s a mistake assuming that because the person can’t walk they have a communication disability as well. Always face a hearing impaired customer directly. It’s important for the hearing impaired customer to see your face. Use short and simple sentences as more complex sentences can cause confusion. Don’t shout as this just distorts the voice. Speak a little more slowly. As meaning may be lost. With a hearing impaired customer, if communication turns out to be difficult you can use a notebook to write things down. Be aware that a person who has been deaf from birth may make noises as they communicate in sign language. They are not aware they are doing this, so take care not to laugh at any noises they may make.
If you have a sight impaired customer, offer to assist immediately as the sight impaired customer may not be able to see where you are actually standing. Here are some tips to use when assisting a sight impaired customer Tell the customer your name and ask how you can assist them. Don’t use an extra loud voice with a sight impaired customer – they are not deaf. If they have a guide dog ask if you want to pat the dog, as the dog is in work mode.
Customers with a learning disability might need some more time and patience than a person without special needs. Use a normal vocal tone and no yelling. Keep sentences short and simple but do not be patronising to the customer. Make sure of the customer’s information with questions if you’re unsure of the details of their requests.